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If the solutions below do not help and you still have login problems?
Chat now with a customer service agent during working hours.
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or Call:
1-888-366-8264, M-F, 7 a.m. - 5 p.m. Pacific Time.
Outside the US: 1-650-802-0700
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- The username and password are case sensitive.
- Enter them in the text box EXACTLY
as shown in the email sent to you.
- The username and password are space sensitive.
- Do not leave any
spaces before the first letter or any spaces after the last letter.
- Verify your username and password with what is online:
- Cookies must be "on" in your browser.
- In FireFox > Tools > Privacy Tab > Check Accept cookies
- In IE > Tools > Internet Options > Privacy > Default > Medium setting > Apply
- After logging in to Platinum, you can erase the cookie on the PC you are using
by clicking the logout link at the top right of the start page.
- Disable or remove all Pop-Up window blockers.
- Or tell your popup blocker to allow poups for
platinum.optiontics.com and optionetics.com.
- In FireFox > Tools > Content Tab > Uncheck Block popup windows
- In IE > Tools > Internet Options > Privacy > Popup Blocker > Uncheck if checked > Apply
- This web site shows how to turn off many popup blockers from toolbars like Google and Yahoo and AOL
http://www.hotcomm.com/FAQ/FAQ_popups.asp
- One approach that may work if you cannot find your FireFox popup blocker is:
- Go to FireFox download page and redownload the latest version. Save it.
- Save your FireFox bookmarks at: BookMarks > Organize BookMarks > File > Export
- PC > Start > Control Panel > Remove Software > Remove FireFox
- Run the FireFox install program and reinstall it back.
- Do not allow any toolbars and allow popups at reinstall.
- Reload your bookmarks > BookMarks > Organize BookMarks > File > Import
- Certain Firewalls cause conflicts with Platinum.
- An example is Norton Personal Firewall.
- Try disabling any firewall programs to see if that fixes the problem accessing Platinum.
- Your Optionetics Message Board username and password can be
different from the Platinum username and password.
- Click "forgot my password" on the Platinum login page.
- Enter your Platinum registration email address and click "request password"
- Verfiy the email username and password with the one you are trying.
Your browser needs to be upgraded.
- FireFox 3.0+, Internet Explorer 7.0+ are
free and have higher compatibility levels. They are also more stable.
You are getting a "page cannot be accessed" web page.
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This is a common feature on many web sites, not just Platinum.
Sometimes the server is temporally excessively busy or data packets
get lost or there is a temporary communication bottleneck.
- Hit the browser refresh button.
- If that fails click the browser "back" button until you return to the origin page.
Browser refresh that page and click the button or link again.
Try turning off your virus protection programs.
Try accessing Platinum using a dial-up ISP.
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If you have a DSL or cable modem, see if the problem goes away. If the problem does go away,
there is some issue with your fast web service. Try upgrading
to the latest web service software and firmware.
You get a "connection timeout" during a search.
- Some ISPs like AOL only allow the browser to wait for a server response
for say 30 secs then timeout the connection. This happens during a search which can take
120 secs. If you have this problem go to Settings > General Settings and change
the search time limit to a number lower than your ISP timeout limit.
- Open Control Panel/Internet Options/Connections. Click the 'Never dial a connection'.
Open Control Panel/Internet Options/Connections select each entry in the Dial-up list
then click Settings. Once there click the Advanced button. Make sure the 'Disconnect if idle for XX minutes' and the 'Disconnect when connection may no longer be needed' checkboxes are UNCHECKED. Click OK.
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